Frequently Asked Questions
Everything you need to know about shopping with Velvet & Rose.
Orders & Payment
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are processed securely.
Orders can be modified or cancelled within 1 hour of placement. After that, we begin processing and are unable to make changes. Please contact us as soon as possible if you need to amend your order.
Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and add a personalised message.
Delivery
Standard UK delivery takes 2–4 working days. Express delivery (next working day) is available for orders placed before 2pm GMT. International delivery times vary — see our full delivery information for details.
Yes, we ship to most countries worldwide. European orders typically arrive within 5–7 working days, and rest of world within 7–14 working days.
Once your order has been dispatched, you'll receive an email with your tracking number and a link to follow your parcel's journey.
Returns & Exchanges
We offer free returns on all UK orders within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
Log into your account, select the items you wish to return, and print your pre-paid return label. Package your items securely and drop your parcel at any Royal Mail collection point.
Refunds are processed within 5–7 working days of receiving your return. The refund will be applied to your original payment method.
Product & Sizing
Each product page includes a detailed size guide with measurements. If you're between sizes, we generally recommend sizing up for a more relaxed fit, or sizing down for a closer silhouette.
Care instructions are included on each product page and on the garment's label. We recommend following these carefully to ensure your pieces last beautifully. Many of our silk and cashmere items require dry cleaning.
Sustainability is at the heart of everything we do. We work with certified suppliers, use organic and recycled materials wherever possible, and ensure fair working conditions throughout our supply chain.
Still have questions?
Our team is here to help. Get in touch and we'll get back to you within 24 hours.
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